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COVID-19 Resources and Support

we're here for you

At Univest, the health and safety of our employees and customers is our top priority. During these unprecedented times, we recognize the financial impact the global pandemic has had on our customers and communities, and we’re here to help.
NAVIGATING COVID-19
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FINANCIAL ASSISTANCE FOR OUR CUSTOMERS

Please know we are a resource for you as you navigate the financial uncertainty of COVID-19. If you are experiencing hardship as a result of the coronavirus pandemic, please call us at 877.723.5571 or contact your Univest representative to discuss potential options for your specific situation.

The Coronavirus Aid, Relief, and Economic Security Act (the CARES Act), was enacted to help large and small businesses, individuals and families weather the effects of the COVID-19 pandemic.


COVID-19 Stimulus Payments

The government recently passed legislation that includes a new round of stimulus payments, also known as Economic Impact Payments, for qualifying individuals. We understand that these payments may be remitted in the form of either check or electronic payment. Given this news, we have seen a sharp increase in customers accessing their accounts in anticipation of receiving their stimulus payment and this is causing intermittent service issues. Please be aware that while the IRS has begun to process the electronic payments, we do not anticipate those direct deposits being available in customer accounts until January 4, 2021.  

Your eligibility to receive this stimulus payment and how it is delivered (by check or electronically) is determined by the government. To learn more about who qualifies and payment amounts, visit IRS.gov/coronavirus. Please note that Univest financial center and customer support staff do not have access to information regarding whether customers will receive a check or when payments will post.

For those Univest customers receiving paper checks, you can securely deposit a check using the Univest Mobile Banking App,  by making a deposit at a Univest ATM or via the drive-up window at a financial centers.


Mortgage Forbearance

If you are unable to make your mortgage payments, forbearance is an option, but there are a host of considerations to review before you decide. Watch this video to understand your options or get in contact with your Home Loan Consultant.

SBA Loan Assistance

SBA’s Economic Injury Disaster Loans offer assistance and can provide vital economic support to small businesses to help overcome the temporary loss of revenue.  Learn more »
 


OFFICE UPDATES

Updated 12/11/20

Find the most up-to-date information on hours and accessibility for the offices closest to you through our office locator.

FINANCIAL CENTERS

In an effort to protect the health and well-being of our employees and customers, financial center access is currently limited to the drive-up only. For locations that do not have drive-up capabilities, access will be managed on a controlled and limited basis through the front door. 

Schedule an Appointment
All of our financial centers are accepting in-person appointments. Search for the location you'd like to visit using the office locator and select the 'schedule an appointment' link or call 877.723.5571.

If you do choose to visit one of our offices, please be sure to review our safety protocol guidelines and requirements prior to your visit.
 
Current Closures/Office Modifications
 
Souderton Financial Center
Temporarily Closed
ATM and night deposit box are available
Safe deposit box access is available by appointment.


NON-BANK LOCATIONS
Wherever possible, we are limiting office access to align with social distancing practices recommended by the CDC. Please contact your Univest or Girard representative to make alternative meeting arrangements.
 


DIGITAL ACCESS

Now more than ever it's important to utilize the digital solutions available to you. Take advantage of 24/7 access to your bank, insurance, and wealth accounts.

BANKING

Manage your bank accounts through Univest Online Banking or the Univest Mobile Banking App.

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INSURANCE

The self-service portal provides quick access to important policy and contact information. Call 800.220.3077 or contact your Univest Insurance Agent to get enrolled.




WEALTH

The digital platform presents clients with on-demand, secure access to their investment portfolio and more. Contact your Girard Wealth Advisor today to unlock your access.

 


BUSINESS OWNERS

We understand the restrictions you may be experiencing while operating under limited conditions or the concerns that come with having to temporarily shut down your business.

Our priority is to maintain the highest level of service you have come to expect while you navigate the challenges of COVID-19.


Financial Assistance

Rest assured we are working to not only provide you with relief options but also highlight programs and initiatives being implemented by the government and regulatory agencies. Click here for more information.


Financing

You will continue to have the same access to lines of credit and working capital with no disruption. If a situational need to borrow, access additional capital, or open a line of credit to optimize cash flow arises, we will be here to help you solve and manage the solution that’s needed for your business. Contact your relationship manager to discuss details of your specific situation.

Treasury Management

Access to cash flow is critical. Solutions such as Remote Deposit Capture, Lockbox Services, or Online/Mobile Banking allow you to manage funds remotely. Contact a Treasury Management Consultant for more information or to enroll.

Paycheck Protection Program

Updated 1/19/21

As we have previously communicated, the Economic Aid to Hard-Hit Small Businesses, Nonprofits, and Venues Act (Economic Aid Act) extended the authority to make Paycheck Protection Program (PPP) loans through March 31, 2021 and revised certain PPP requirements. Additional guidance and final interim final rules released by the Small Business Administration (SBA) address, among other items, overall changes and clarifications with respect to the PPP for first draw loans, and rules related to new “second draw” PPP loans. The interim final rules can be found on the Treasury website available here and here.

We are now accepting applications from eligible current customers for PPP first and second draw loans through our online portal.

As a reminder, PPP loans are subject to all PPP, SBA and other applicable rules and requirements. Should you have any questions regarding specific rules and requirements, we encourage you to consult with your legal and/or accounting/tax professionals. For more information and details about the PPP, including comprehensive program guidelines, please visit www.sba.gov or www.treasury.gov.

Please note that any information provided is based upon our interpretation of the guidance issued by the SBA and the U.S. Department of the Treasury and does not constitute legal or tax advice. You should contact your legal and tax professionals for any legal or tax advice.

In the event that you are a current customer and would like to submit an application through our online portal, please contact your relationship manager or customer support at 877.723.5571.

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we encourage you to remain vigilant

Scams targeting stimulus checks and other pandemic related issues are on the rise. 

Read through these tips on how to protect yourself from the American Bankers Association.



 
In addition, please know that at Univest, we do not allow any personally identifiable information, such as account and social security numbers, to be revealed or requested through email or text.
 
If you receive a suspicious communication, please do not respond or click any links or attachments. Unsure if a request you received is legitimate? Please call Customer Support at 877.723.5571.


we'll get through this together

We understand the uncertainty you might be feeling at this time, but rest assured we are here for you. If you have any questions or concerns, please reach out.
 
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877.723.5571
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SECURE CHAT

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