as your financial partner,
we employ a variety of tools and methods to protect the integrity of your confidential information. Regardless of our diligence, fraudsters continue to look for opportunities to steal your identity. Examples include:
Tips to Protect Your Identity
- Do not share your personal information, PINs or passwords with anyone who contacts you online or over the phone.
- Use a combination of letters, numbers, and special characters for your passwords and change them periodically.
- Shred sensitive papers.
- Keep an eye out for missing mail.
- Use online banking to monitor your financial accounts regularly for fraudulent transactions.
- Sign up for text or email alerts from your bank for certain types of transactions.
- Monitor your credit report.
- Protect your computer. Make sure the virus protection software on your computer is active and up to date. Also look for an "s" after the "http" to be sure the website is secure.
- Protect your mobile device. Use the passcode lock on your smartphone and other devices.
Immediately report any suspected fraud to Univest by calling 877.723.5571.
ATM Skimming: What Consumers Should Know
How can I protect myself from ATM Skimming?
- Pull on the card slot to see if it is loose.
- Wiggle the keypad to determine if it could have been replaced.
- Look around the ATM to see if you notice any additional small cameras or something unusually placed.
- Other signs of tampering can include sticky residue or evidence of an adhesive, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, and noticeable resistance when pressing the keypad.
- The devices used are generally smaller than a deck of cards and are often fastened in close proximity to or over the top of an ATM's factory-installed card reader. If you see something suspicious, do not use the ATM and report your concern to the police. In addition, if it is a Univest ATM, call 877.723.5571 immediately.
How does Univest Protect Its Customers from ATM Skimming?
- Employees regularly inspect financial center ATMs.
- Some Univest ATMs are equipped to shut down in the event tampering is detected.
- Univest regularly monitors card activity for suspicious transactions.
- Through the Univest mobile banking app, customers can suspend their card which blocks all activity and can assist in preventing fraud to their account:
a. To suspend your card, login to the mobile banking app, click “Preference”, Select “Manage Cards”, select the card you wish to suspend.
b. After you suspend your card, you can reactivate by following the steps noted above.
What do I do if I am a victim of ATM Skimming?
- Contact your bank immediately to make it aware of the situation, cancel your card and have a new ATM or debit card issued.
- Be vigilant – closely monitor your account statements. If you notice any suspicious transactions such as ATM withdrawals, purchases made with your debit card, online banking payments or online transfers, contact your bank immediately to report that your card has been compromised. At Univest, these claims will be investigated and handled in accordance with internal guidelines regarding reimbursement of fraudulent transactions.