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Online and Mobile Banking FAQs

Personal Banking


What browsers are supported?
We recommend downloading the current version of Chrome, Microsoft Edge, Firefox, or Safari. While you will be able to log in using Internet Explorer, we do not recommend this browser since it no longer supports modern security features.

What is two-factor authentication?
This is an additional security feature to help safeguard your account information. If you are not an existing mobile app user, you will need to enroll an email address and a phone number (mobile or landline). If you choose to use a mobile phone number, select receive one-time text message to receive a one-time verification code delivered as a text message. If you choose to use a landline number, then you must click “Try another way” to receive a phone call with the one-time verification code. Text messages cannot be delivered to a landline. After entering the verification code, if you are logging in from a secure computer you have the option to select “Don’t ask for code again on this computer.” This will avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.

What should I do if I did not receive a verification code to continue with the two-factor authentication setup?
Please be sure the phone number entered is accurate. If the phone number needs to be changed, please contact a member of our Customer Support Team at 877.723.5571.

When I select “Remember this computer” why am I being asked for a verification code each time I login?
There are several reasons a verification code may be prompted at login:
  • if you login on different browsers,
  • delete your browser history, or
  • have your browser settings set to delete your cookies and history automatically.

Can I receive the two-factor authentication verification code via email?
No, this option is not available. The code can be received using one of the following options:
  • Text Message
  • Phone Call
  • Authy App (Third-party app that generates a one time passcode. To register you will need an email address and phone number.)

Will I be able to delete transfers once they have been submitted?
No, both internal and external (bank-to-bank) transfers cannot be deleted once submitted. If a transfer was mistakenly submitted, a new transfer will need to be set up to move the funds back.

Can I add a memo line to a transfer?
A memo line can be added to an immediate transfer that is not future dated.

Can I reorganize the cards on my dashboard?
Yes, at the bottom of the dashboard, click Organize Dashboard to drag and drop, delete or add cards.

The dashboard activity displays transactions from all my accounts. How can I find account-specific transactions?
Simply select the specific account you want to review, then select Transactions.

What controls are available for managing my debit card?
The controls available include the ability to:
  • Report your debit card lost or stolen
  • Lock and unlock your debit card
  • Set up alerts and protections
  • Add travel notices to use your card internationally
Simply navigate to the Card Management card on your dashboard.
  • Temporarily lock your card which will deny any future, non-recurring transactions:
    • Choose the card you want to lock
    • Select the toggle option to gray 
    • If you want to unlock your card, simply select the toggle to green
  • Report your card lost or stolen which will require you to get a new debit card:
    • Choose the card you want to report
    • Select Report Lost/Stolen
    • Choose between Lost or Stolen and click Report
  • Add alerts and restrictions:
    • Select the card you want to manage
    • Choose the Alerts and Protection option
      • Alerts:
        • Select Manage under notification settings
      • Restrictions and Notifications:
        • Within the available categories (Locations, Merchant Types, Transaction Types, and Spending Limits) select to either block specific transaction types or receive notifications for certain transaction types.
  • Add travel notices:
    • Select the three dots in the top right corner of the Card Management card and select Travel Notices
    • Choose Add Travel Notice
    • Enter the appropriate information and click save

Does Univest offer connections with Intuit financial software, Quicken and QuickBooks?
Yes, if enrolled for Univest Online Banking, you can connect to your personal accounts through Quicken financial management software or if you are a business through QuickBooks account management software.

What is the difference between Web Connect and Direct Connect?
Web Connect allows you to download your transactions directly from within Online Banking and import them into Quicken / QuickBooks. Direct Connect allows Intuit to connect directly to your Univest accounts on your behalf. You do not have to manually sign in to Online Banking and manually download transactions. It is a two-way connection that can be used for paying bills and transfers from within the Intuit product.

How do I connect to Quicken or QuickBooks?
When activating through the software, search for ‘Univest’. You will be required to enter your Online Banking username and password, and then select the accounts to be linked.

I am unable to connect my accounts with Quicken / QuickBooks, who should I contact?
You may contact any member of our Customer Support Team at 877.723.5571. Support hours are:
  • Monday – Friday: 8am – 10pm
  • Saturday, Sunday, Holidays: 9am to 5pm
Questions around any of Intuits products and features should be directed to Intuit support: 1-800-446-8848.


Are there device requirements to access the mobile banking app?
Yes, the mobile banking app is compatible with iPhone and iPad devices that have iOS version 12.0 and up, and Android phones and tablets with version 6.0 and up. Devices must have access to the internet.

How much does it cost to use the Univest Mobile Banking App?
There are no fees to download and use the Univest Mobile Banking App; however, connectivity and usage rates may apply. Contact your wireless service provider for more details.

Do I use the same user ID and password for the mobile app as I would for online banking?
Yes, you will use the same user ID and password that you use to log into online banking.

How do I set up two-factor authentication?
Upon the initial login you will be asked to enter your email address and cell phone number. A verification code is sent via text message to be used in confirming your account during setup.

If I forgot my password, can I reset it within the app?
Yes, you can easily reset your login credentials within the mobile app.

How do I sign out of the mobile app?
When you want to exit the app, simply swipe it to close or select 'Sign out' from the 'My Profile' section of the menu. Each time you access your app, you will be required to enter your passcode, use your fingerprint or utilize the facial recognition feature in order to login again.

Can I pay bills or a person in the app?
Yes, you can easily add and edit payees, and submit payments using the app.

Is there a fee to use mobile deposit?
No, mobile deposit is free.

How do I deposit a check?
When depositing a mobile check, please be sure to do the following:
  1. Write your full signature on the endorsement line
  2. Leave a space below the signature line
  3. PRINT “For Mobile Deposit Only” on one line only

Are there any limitations with using mobile deposit?
Yes, consumers can only deposit checks into their personal Univest checking or savings account(s) and are limited to 30 checks per day totaling $5,000 with a monthly maximum of 50 checks totaling $10,000. Businesses have the ability to deposit checks into their Univest checking account(s) only and are limited to 30 checks per day totaling $7,500 with a monthly maximum of 50 checks totaling $25,000.

When I do a mobile deposit, why doesn’t it automatically take a picture?
The auto capture feature is not currently available, but we are actively working on offering this as soon as possible. When taking pictures of a check, make sure you're in a well-lit area and the check is placed on a darker surface for contrast.

Why are transactions labeled as pending?
Transactions appear as pending until they are completely processed.

Why am I unable to add a memo to recurring or future-dated transfers?
While memos aren't an option for recurring or future-dated transfers, you can add a “tag” to transactions that will appear after the transfer posts to your account.

What are the cutoff times for transfers?
The cutoff time for transferring funds between Univest accounts is 8 p.m. for each business day. External, or Bank-to-Bank, transfers cutoff time is 3 p.m. each business day.

Can I view my statements on the app?
Yes, from the dashboard, select the Documents tile and then from the drop-down box select the account you would like to review. You can also access documents by selecting an account from the dashboard and then selecting the Documents from the list. If you are currently not signed up to receive account-specific documents in the app, you have the option to enroll.

Can I set up account alerts?
Yes, navigate to ‘Settings’ by selecting the three lines on the top left.  On the fly out menu, select ‘Univest Bank and Trust Co.’ under ‘Accounts’, and choose Alert preferences for each account to set up balance and transaction alerts.

How do I adjust the order of my accounts?
To organize your accounts, go to the menu, select accounts. At the bottom of your account list, choose ‘Organize’. Next to the account balance, there are three lines where you can place your finger to drag the account(s) in the order you prefer.

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