Univest Online Survey


We would like to hear how you think we are doing. Please take a moment to complete the survey and tell us about your recent experience with Univest.
1 being lowest and 5 being highest.
Thank you.
 
Name (optional):
E-Mail Address (optional):
I am:
My Residency is:
   
   
 RATING
IMPORTANCE TO YOU
CUSTOMER EXPERIENCE
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2
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5
N/A
 
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2
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5
 
1. Courtesy and friendliness of employees
 
 
2. Respectful of your time
 
 
3. Availability to assist you
 
 
4. Professionalism of employees
 
 
5. Did you find the answer to your initial need?
 
 
6. Please rate your overall experience
 
 
7. Would you recommend/ refer Univest?
 
 
8. How does our service compare to others?
 
 
   
 RATING
IMPORTANCE TO YOU

CONVENIENCE

1
2
3
4
5
N/A
 
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2
3
4
5
 
9. Online Banking Site
 
 
10. Univest Service Center
 
 
11. Online Account Applications
 
 
12. Location of our Financial Service Centers
 
 
13. Hours of Operation
 
 
14. E-Statements
 
 
15. Online Funds Transfer
 
 
16. Availability of ATM network
 
 
17. Anytime Telephone Banking
 
 
   
 RATING
IMPORTANCE TO YOU
PRODUCTS
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2
3
4
5
N/A
 
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2
3
4
5
 
18. Checking Account Services
 
 
19. Savings Account Services     
 
 
20. Certificates of Deposit and IRA Accounts   
 
 
21. Consumer Loan Services
 
 
22. Business Banking
 
 
23. Investment Services
 
 
24. Insurance Services    
 
 
25. Mortgages
 
 
26. Trust Services
 
 
27. Rates on Savings
 
 
28. Rates on Loans
 
 
29. Fees and Service Charges
 
 
   

CUSTOMER EXPERIENCES

                         
30. Do you have a trusted officer or advisor at Univest?                  
31. If yes, please name them:
32. Would you consider us for your next financial need?                  
                       
Comments/Suggestions (Max. 1,000 characters):