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Accessible Banking

committed to meeting the needs of every customer.

Logo of Member Bureau of Internet Accessibility for univest.net Univest is committed to ensuring that our products and services are accessible to all clients and the public, regardless of disability status. Please contact us at 877.723.5571 or customersupport@univest.net to learn more about accessibility support services at Univest. Univest welcomes relay calls.


Reasonable Accommodations

Individuals who need a reasonable accommodation to access Univest’s products and services should send an email to customersupport@univest.net or call us at 877.723.5571 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Requesters should include contact information such as an email address or telephone number at which they can be reached. Depending on the nature of the request, Univest may need sufficient notice to provide a reasonable accommodation.

The Univest banking office ATMs take into account the needs of customers with disabilities and include design features such as built-in audio. Our ATMs also are designed to include height and reach requirements to support wheelchair accessibility.


Online Accessibility

Our website has been designed to provide an accessible user experience, including:

  • Utilizing headings or labels to describe topics or purpose
  • Ensuring that the default human language of each page can be programmatically determined


Website Access Keys

Access keys are keyboard shortcuts we offer as a convenience to all website visitors, in particular visitors who have a disability making it difficult to use a mouse. Below is a list of our current access keys:

  • h – homepage
  • s – search
  • o – login
  • a – accessibility
  • p – privacy
  • l – locate us
  • r – contact us
  • w – careers

How to use access keys on Internet Explorer, Mozilla Firefox and Google Chrome.

Internet Explorer

  • Windows: Alt + Access Key, then Enter
  • Mac: CTRL + Access Key

Mozilla Firefox

  • Windows: Alt + Shift + Access Key
  • Mac: Alt + Shift + Access Key

Google Chrome

  • Windows: Alt + Access Key
  • Mac: Alt + Access Key


In the event that a user with a disability experiences accessibility issues with our website, please notify us by sending an email to customersupport@univest.net or calling us at 877.723.5571. In your communication to us, please specify the nature of the accessibility difficulty, including the URL/web address that may have presented an accessibility challenge.


Third-Party Websites

Univest’s website contains links to webpages hosted by third parties. Univest does not make representations with regard to the accessibility of third-party websites and is not able to remediate accessibility barriers on such websites.


Feedback

We are always working to ensure that our products and services are accessible to all clients and the public, including individuals with disabilities. If you have an idea or question about accessibility support services at Univest, please contact us at 877.723.5571 or by email at customersupport@univest.net.


If you have questions or suggestions on how we can improve your experience we invite you to contact the service center at 877.723.5571 or email at customersupport@univest.net
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