Univest In The News
Univest Opens New Service Center with Extended Hours to Assist Customers by Phone
SOUDERTON, Pa., March 27, 2008 – Univest Corporation (listed on NASDAQ: UVSP), parent company of Univest National Bank and Trust Co., has announced the opening of its new service center to assist customers by phone with their financial needs. The service center is open from 8:00 a.m. to 8:00 p.m., Monday through Friday, and 9:00 a.m. to 1:00 p.m. on Saturday. When customers call Univest’s Service Center at 1-877-723-5571, they will be connected immediately to an experienced Univest representative.
“The primary objective of the Univest Service Center is to provide a quality service experience through live, solutions-oriented interactions with an experienced Univest representative,” said K. Leon Moyer, president and chief operating officer of Univest National Bank and Trust Co.
All of the representatives are existing employees of Univest National Bank and Trust Co., bringing together more than 40 years of experience to assist customers.
"Our highly experienced staff will enable us to answer more calls on the first attempt." added Moyer. “By providing one number for our customers to call for help during business and after hours, we are making it more convenient for customers to receive help with their financial needs. In addition, we are demonstrating our ongoing commitment to provide excellent experiences, quality financial solutions and the best in personal service.”
Eric Conner, vice president and director of e-Commerce, has been appointed to oversee the new service center’s operation. Reporting to Conner is Teresa Mason, vice president and Univest Service Center manager. Mason has been with Univest for 20 years, serving in various positions including regional vice president and fee income specialist. In her new role, she is responsible for managing the daily operations, training employees, monitoring service quality and implementing future initiatives. Both Conner and Mason will work together to determine future strategies and continual improvements in the service center’s performance and capabilities. Two full-time service center representatives and four part-time members will also handle customer inquiries.
The initial launch will support calls relating to Univest’s retail and corporate banking business lines with a primary focus on retail banking. Customers, prospects and employees can receive assistance with:
Checking, Saving, CD and Money Market Accounts
“We believe that getting help from your bank should be easy. It should not be a stressful experience,” said Conner. “Simply call us, and you will quickly learn how Univest differentiates itself from other financial institutions by providing a quality customer experience.”
About Univest Corporation
Headquartered in Souderton, Pa., Univest Corporation of Pennsylvania (www.univest.net) and its subsidiaries serve the financial needs of residents, businesses, and nonprofit organizations in Bucks, Chester, and Montgomery counties. Univest National Bank and Trust Co. offers customers 33 financial service centers, 12 retirement financial services centers, and 39 ATM locations throughout the region, and is the parent company of Univest Capital, Inc. (doing business as Vanguard Leasing, Inc.), a small ticket commercial leasing business; Univest Insurance, Inc., an independent insurance agency headquartered in Lansdale, Pa., which serves commercial and personal customers; and Univest Investments, Inc., a full-service broker-dealer and investment advisory firm.
For more information on Univest Corporation of Pennsylvania and its subsidiaries, please visit www.univest.net.
This press release may contain forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Actual results and trends could differ materially from those set forth in such statements due to various factors. Such factors include the possibility that increased demand or prices for the Company's financial services and products may not occur, changing economic and competitive conditions, technological developments, and other risks and uncertainties, including those detailed in the company's filings with the Securities and Exchange Commission.